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Summary.
Senior leaders often tell me: “We have a great culture. People here are kind, relational, and genuinely care about one another. But … we’re not very good at giving direct feedback.” They know kindness fuels harmony, but also that harmony can slip into avoidance. Without candor, people don’t improve as quickly as they need to. Frustration festers. Performance stagnates.
Read more on Giving feedback or related topics Organizational culture, Feedback, Receiving feedback, Interpersonal skills and Interpersonal communication
