The crowd-sourced review site Yelp unveiled a new feature that uses AI and customer reviews to rate common facets of nightlife and food-related business. The new Review Insights feature is available now on the iOS version of the Yelp app, according to the company’s official blog.
Review Insights aggregates customer reviews and feeds them into a large language model (LLM), which will assign specific aspects — like the vibe or service time — a rating out of 100. Supposedly it will be able to infer customer sentiment about these parts of a business “even when a review doesn’t explicitly mention one of the topics.” Yelp will also be adding an AI-powered homepage in the coming weeks.
Yelp has been implementing new AI features over the past year. The business review site added an auto-generated summary feature in January and an AI-powered Yelp Assistant in April.
