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Summary.
Last year, I worked alongside a major airline’s cleaning crew at a busy airport. In the airline business, turnaround time is everything. When you deplane, these workers begin sanitizing the bathrooms, seats, and floors. They’re under constant pressure. The team I observed that day had some of the highest cleanliness scores at the airline, and it didn’t take me long to find out why.
Read more on Leading teams or related topics Interpersonal skills, Leadership, Managing employees and Motivating people
